Terms & Conditions

1. Definitions

• “Package” — a combination of at least two different types of travel services (e.g. flight + hotel) for the same trip, sold together or at an inclusive price.
• “Lead passenger” — the person who makes the booking and accepts these terms on behalf of all passengers in the party.
• “Travel services” — flights, accommodation, transfers, excursions, and any other services included in your booking.
• “Supplier” — airlines, hotels, ground handlers, and other third-party service providers.
• “Departure date” — the date your holiday commences as confirmed on your booking confirmation.

2. Booking and contract

A binding contract between you and us is formed when we issue a written booking confirmation and invoice following receipt of your deposit. The lead passenger must be at least 18 years of age and accepts these terms on behalf of all passengers.

Please check your confirmation carefully. You must notify us of any errors within 72 hours of receipt. We cannot accept responsibility for errors not reported within this timeframe.

All bookings are subject to availability. We reserve the right to decline a booking at our discretion without providing a reason.

3. Pricing and surcharges

All prices are quoted in pounds sterling (GBP) and are inclusive of applicable taxes unless stated otherwise. Prices on our website are subject to change until a booking confirmation is issued.

After your booking is confirmed, we may pass on cost increases arising from:

• Changes in the cost of fuel or other power sources for transport
• Changes in taxes or fees imposed by a third party (including airport taxes)
• Changes in exchange rates affecting the cost of your package

Surcharges will not be applied within 20 days of your departure date. If a surcharge increases the price of your holiday by more than 8%, you have the right to cancel and receive a full refund, or to accept a substitute package of equivalent or higher quality if available.

4. Payment and deposits

A non-refundable deposit (the amount will be stated on your booking confirmation) is required at the time of booking to secure your arrangements. The balance is due no later than 12 weeks (84 days) before your departure date.

If you book within 12 weeks of departure, full payment is required at the time of booking. Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of the deposit.

We accept payment by credit card, debit card, and bank transfer. Payments are processed via a PCI DSS compliant payment gateway. We do not store card details.

5. Cancellation by you

You may cancel your booking at any time by notifying us in writing to hello@holidaystoasia.co.uk. The following cancellation charges apply, calculated as a percentage of the total holiday price (excluding deposit which is non-refundable):

We strongly recommend that you take out comprehensive travel insurance that covers cancellation costs at the time of booking.

6. Cancellation by us

We reserve the right to cancel your holiday in exceptional circumstances. If we cancel your holiday (other than due to your failure to pay), we will offer you:

• A full refund of all monies paid, or
• An alternative package of equivalent or higher quality (at no extra cost), or
• An alternative package of lower quality with a price reduction

Where we cancel due to unavoidable and extraordinary circumstances (e.g. natural disaster, civil unrest, FCO travel advice against travel to the destination), you will receive a full refund but we will not be liable to pay compensation.

7. Changes by us

We reserve the right to make changes to your booking. Minor changes (e.g. small changes to flight times, hotel of equivalent standard) will be notified to you but do not give you the right to cancel without charge.

Significant changes (e.g. change of destination, major departure time change, accommodation downgrade) will entitle you to:

• Accept the change
• Accept an alternative package of equivalent or higher quality
• Cancel and receive a full refund

8. Changes by you

You may request changes to your booking at any time by contacting us in writing. We will endeavour to accommodate requests, subject to availability and supplier policies. An administration fee of £50 per person per change may apply, in addition to any costs charged by suppliers. Changes within 84 days of departure may be treated as a cancellation and re-booking.

9. ATOL protection

10. Liability

We accept responsibility for ensuring your holiday is as described and that the services we have agreed to provide are supplied to a reasonable standard.

Our liability is limited to twice the price paid for the package per person in respect of physical injury claims and to three times the price in other cases (subject to international conventions where applicable).

We are not liable for any damage, loss, expense, or other sum of any description that results from: (a) your own act(s) or omission(s); (b) a third party not connected with providing the travel services whose act(s) were unforeseeable; or (c) unavoidable and extraordinary circumstances.

11. Passports, visas and health

It is your responsibility to ensure that all members of your party hold valid passports and any required visas, and that you are up to date with recommended vaccinations for your destination(s). Your passport must typically be valid for at least six months beyond your planned return date.

We can provide general guidance, but you should verify requirements with the relevant embassy or consulate and your GP or a travel health clinic well in advance of departure. Up-to-date travel advice is available from the UK Foreign, Commonwealth & Development Office at gov.uk/foreign-travel-advice.

We strongly recommend that you purchase comprehensive travel insurance before travelling, including cover for medical expenses, cancellation, and personal liability.

12. Special requests and accessibility

If you have any special requests (e.g. dietary requirements, room preferences, wheelchair assistance), please notify us at the time of booking. We will pass requests on to relevant suppliers but cannot guarantee they will be fulfilled. Special requests do not form part of the contract.

13. Complaints procedure

If you have a complaint during your holiday, you must report it to our local representative or the relevant supplier immediately so that remedial action can be taken. If the matter is not resolved to your satisfaction, please put your complaint in writing to us within 28 days of returning home, addressed to:

We aim to acknowledge complaints within 5 working days and provide a full response within 28 days. If we cannot resolve your complaint, you may refer it to ABTA's dispute resolution or to an approved Alternative Dispute Resolution (ADR) body.

14. Jurisdiction

These terms and conditions are governed by the laws of England & Wales. Any dispute arising out of or in connection with these conditions shall be subject to the exclusive jurisdiction of the courts of England & Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.